Shipping:
All ready-to-ship items will be shipped 2-4 days after purchase. All items are shipped through USPS. Tracking will be provided after shipment. If you prefer a different shipping carrier please either leave a note during checkout or email me within the first day of your purchase with your preferred shipping carrier.
Mountainside Metals is not responsible for items damaged during shipment or lost from the courier. If an item is damaged or lost please contact the couriers claims department. Mountainside Metals is also not responsible for items stolen after delivery. If you are concerned about an item getting stolen after delivery please contact me and I will add delivery signature confirmation to your order.
Items over $500 will require a delivery signature.
Return Policy:
All Sales are Final. However your satisfaction is important to me. If you have a problem or question regarding your order please contact me so I can resolve an issues that you may have.
Be sure of your ring size before you place an order, especially a made-to-size order ring. Before I ship any rings I take a photo of the ring on my mandral to be certain every ring is made according to the size requested.
Thank you for your interest in my work and for understanding that because they are handmade there may be tiny imperfections. I am always striving for each piece to be as close to perfect as possible and will not ship to you until this is the case.
Privacy Policy
I do not collect your personal information other than what is necessary to fulfill an order. Orders are processed by Big Cartel and payments are processewd through Stripe or Paypal, both companys are GDRP-compliant and have security measures in place to kee your data safe.